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- Upland Panviva and Liveware Partner to Transform Customer Service
Upland Panviva and Liveware Partner to Transform Customer Service
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Services
Upland Panviva, a leader in knowledge management, is transforming how businesses manage customer interactions. By combining advanced chatbot technology with real-time agent support, Panviva ensures seamless, personalised experiences across all communication channels.
Knowledge at Your Fingertips
Today’s customers demand fast and accurate service; Upland Panviva aimed at addressing those needs. When chatbots fail to resolve issues, the system seamlessly transfers customers to live agents, who are equipped with the complete chat history and relevant context. This transition eliminates the need for customers to repeat themselves—a common frustration—and enables agents to deliver personalised solutions swiftly, improving the overall customer experience.
Streamline, Simplify, Deliver Results
Panviva’s solutions simplify business workflows by consolidating data into a single source of truth. This helps agents quickly locate relevant knowledge, improving response time and providing more personalised resolutions. By integrating both chatbots and customer support team, it ensures efficient use of resources and a smooth customer experience.
People + Process = Success
Liveware, a bold Business Growth Advisor, amplifies Panviva’s impact by aligning people and processes for success. With a focus on strategic implementation, Liveware ensures businesses leverage the right systems to drive efficiency and deliver powerful results.
Together, they provide a complete solution that transforms operations and accelerates growth.
Talk to us for more information on how Upland Panviva + Liveware can benefit your organization.
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