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Better Tools, Better Teams: Liveware + Zoom

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Partnerships are pivotal to driving transformational change for our clients. We’re excited to announce our newest partnership with Zoom.


Zoom, once synonymous with video calls during the pandemic, has evolved into a powerful business platform. Its Business Services Suite now supports customer service teams with innovative features. AI-powered virtual agents can handle complex customer queries and summarise conversations before handing them off to in-house agents, ensuring a seamless workflow.

This technology boosts efficiency, enhances agent satisfaction, and helps businesses meet service level agreements (SLAs). Automated forecasting, scheduling, and intraday call volume predictions allow for better resource management, all within one unified platform.

Tailored Integration and Training

At Liveware, we understand that every business is unique. That’s why we offer tailored training programs and seamless integration of Zoom’s Business Services Suite into your operations. Our experts will work closely with your team to identify specific needs, customise workflows, and ensure a smooth transition to the platform.

We also provide hands-on training to equip your staff with the skills needed to maximise the tool’s potential. From navigating AI-powered virtual agents to leveraging advanced analytics, we empower your team to work smarter, not harder.

With Liveware by your side, you can be confident that the solution is not just implemented but optimised for your success.

The Liveware Advantage: People-Powered Success

While the right tools can transform operations, their effectiveness depends on the people who use them. That’s where Liveware excels. We specialise in hiring, training, and equipping the right talent, ensuring your customer service team is ready to maximise the benefits of tools like Zoom’s Business Services Suite.

At Liveware, we don’t just implement solutions; we enable transformation by combining the best technology with exceptional people. We solve big operational challenges using four pillars: people, process, data, and technology.

Excellence Together

Our partnership with Zoom is a step forward in delivering unparalleled customer service. Together, we bring advanced tools and skilled talent to your organisation, helping you achieve higher productivity, improved agent engagement, and lasting success.

With Liveware, you’re not just adopting a service but investing in a partner dedicated to driving results. Let’s redefine what’s possible—one customer interaction at a time.

Learn more about our business solutions, contact us today.

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