Liveware & Humii: Pioneering the Future of Customer Experience in Australia

Partnerships are pivotal to driving transformational change for our clients. We’re excited to announce our newest partnership with Humii.

Humii delivers real-time customer experience feedback powered by 200+ data points and insights from real mystery shoppers. It uncovers hidden issues with precision and accesses detailed, actionable feedback through a user-friendly dashboard designed to transform customer engagement.

Smarter Decisions with Real-Time Data

In a competitive market, staying ahead means acting on real-time insights. Humii’s platform can track customer behaviour in detail, uncovering shopping patterns and pinpointing pain areas.

Humii’s eight-dimension analysis can reveal the full story.

• search and discovery;
• pre-purchase support;
• checkout and payment;
• dispatch and delivery;
• product and packaging;
• returns and refund;
• post-purchase support;
• loyalty and retention.

From Insights to Outcomes

Now that you know the pain points, how do you action them? Liveware has worked with Humii clients to ensure the scores on each of the eight dimensions are improved. In turn this results in high Customer Lifetime Value, less churn and in the end, more revenue coming in.

Our advanced advisors empower clients to optimise workflows, refine strategies, and create meaningful customer journeys. This data-driven approach enhances loyalty, boosts conversions, and streamlines operations, ensuring a measurable impact on performance.

A Partnership That Delivers

Liveware, as a business growth advisor, amplifies Humii’s potential by aligning people, processes, Technology and Data to ensure success. With a consultative and outcomes-driven approach, this partnership ensures that businesses adopt the right tools and achieve the transformative results they seek.

Together, Liveware and Humii are driving the future of customer experience, delivering solutions that turn insights into action.

Do you want to ensure your business is ranked as one of the top 100 CX providers? Liveware has now opened up the opportunity to schedule a 4-hour session with one of our advisors and get a complementary transformation blueprint that you can use to optimise your Humii score.